Frequently Asked Questions
Products
What is Glow & Go?
A convenient, ready-to-eat jelly supplement for daily use, featuring
Type-I hydrolyzed marine collagen plus selected ingredients to support
skin wellness, hydration, and general hair and nail health. No mixing or preparation required.
What Are the Key Ingredients in Glow & Go?
Type-I hydrolyzed marine collagen (sourced from tilapia) for skin, hair, and
nail health; sodium hyaluronate for hydration and moisture balance;
vitamin C to support the body's natural collagen formation; and lychee
seed extract for skin wellness and antioxidant support.
Is Glow & Go Vegetarian or Vegan Friendly?
No, it contains Type-I hydrolyzed marine collagen sourced from fish.
How Often Should I Take My Glow & Go?
One serving daily, any time of day that fits your routine: morning,
afternoon, or evening. Always follow the packaging instructions and
consult a healthcare professional with specific questions.
When Should I Take My Glow & Go?
Glow & Go can be taken at any time of the day that best fits your routine. Its convenient, ready-to-use jelly format makes it easy to incorporate into morning, afternoon, or evening wellness routines without preparation or mixing.
How do I use Glow & Go?
Tear open the packet at the easy-tear spot, push the jelly up from the bottom, and enjoy.
No water, mixing, or prep. Each stick is individually wrapped and
shelf-stable, so it fits a bag, pocket, desk drawer, or carry-on.
Does Glow & Go contain natural flavors? What flavors are available?
Glow & Go is flavored with natural fruit juice and added artificial
flavoring for a consistently great taste. It comes in two flavors: Sweet
Lychee (soft and floral) and Passionfruit (bright and tangy). Muscat
Grape and Yuzu Lemon are in development.
Can I take Moment Labs NY supplements on the go? Do I need water or prep?
Yes, all Moment Labs products are edible, fully contained in a ready-to-use
jelly format, and designed for home, work, or on the go. No water or
preparation is needed.
Do I Need Water or Prep to Take This Supplement?
No water or preparation is required. Moment Labs supplements are fully contained in an edible jelly/liquid format. Simply tear open the packet and enjoy. This ready-to-use format makes it simple to incorporate supplementation into a busy lifestyle without spills, mixing, or extra steps.
Are These Products Tested for Quality and Safety?
Yes. All Moment Labs products are third-party tested by an independent, U.S.-based laboratory to confirm label accuracy and verify safety, purity, and consistent quality. This includes screening for contaminants, heavy metals, microbiological testing (micro panel), and allergen testing.
Can I take Glow & Go with other supplements?
We recommend consulting your healthcare provider before combining it with other supplements or medications.
How Should Glow & Go Be Stored?
At room temperature, away from extreme heat or direct sunlight.
Shipping
How Long Will My Order Take to Arrive?
Orders ship Monday–Friday, excluding holidays, and are processed within 1–2 business days (up to 3 business days during peak periods). Delivery time at checkout depends on the shipping method chosen and isn't guaranteed. A confirmation email with tracking is sent once the order ships.
How Much Is Shipping?
Standard Shipping is available for most U.S. locations. Orders over $50 within
the continental U.S. get free Standard Shipping. Exact cost is always
shown at checkout.
Where Do You Ship?
Currently only within the United States; no international shipping yet.
Where Can I Buy Moment Labs NY Products in Person?
Online, and now in select retail stores. Store locations are available on the websites store tracker.
Orders & Payment
How Can I Check My Order?
On the Account page (top right of the site), and via the confirmation/tracking email sent at shipment.
Can I Set Up Recurring Orders?
Yes, you can save more with our subscription service at checkout.
Which Payment Methods Do You Accept?
American Express, Discover, Mastercard, Visa, PayPal, Shop Pay, UnionPay, JCB, and ELO.
When Will My Credit Card Be Charged?
When the order is fulfilled and ready to ship.
Why Was My Order Cancelled?
Inventory updates in real time, so an item can occasionally sell out before
processing. If that happens, the order is cancelled and the customer is
notified.
Returns & Refunds
What is your return/refund policy?
All sales are final, with no exchanges or returns. See the Refund Policy page for full details.
Can I Cancel or Change My Order Once It’s Placed?
Through the online contact form. Support is available by email Monday–Friday, 9
a.m.–5 p.m. EST, excluding holidays, with a 2–3 business day response
time. Please avoid sending multiple messages on the same thread.
Contact Us
How Can I Contact the Moment Labs NY Team?
For any questions or concerns, please reach out to us through our online contact form. Our customer service team is available by email Monday through Friday, 9 a.m. to 5 p.m. EST, excluding holidays. We aim to respond within 2-3 business days. To help us assist you efficiently, please avoid sending multiple messages on the same thread.